Shipping & Delivery
Orders are generally dispatched within 2–4 business days after confirmation,
subject to stock readiness, payment status, courier allocation, and operational
feasibility. Delivery usually takes 4–7 working days after dispatch, depending
on the destination and courier serviceability.
Delivery timelines are indicative and may vary by destination, courier
network coverage, local serviceability, weather, public holidays, or other
logistics conditions outside the direct control of Avero Apparel.
Returns & AVERO Gift Cards
Eligible products may be returned after approval. Approved returns are refunded
only as an AVERO gift card, after deduction of the applicable return fee. We do
not issue cash refunds or refunds to the original payment method.
Products must be unworn, unused, unwashed, unaltered, and returned with all
original tags and packaging intact. Returns are subject to warehouse inspection.
Size Exchanges
Size exchanges may be requested when the required replacement size is in stock.
When the size delivered matches the size selected in the order, the applicable
exchange fee must be paid by the customer. Any price difference for the
replacement product must also be paid before dispatch.
Please review the size chart carefully before ordering. An exchange is confirmed
only after the returned product passes our warehouse quality check.
Reverse-Shipping & Handling Fee
A fee applies to customer-requested returns and exchanges:
- Orders below ₹1,600: ₹200
- Orders of ₹1,600 and above: ₹300
For a return, the fee is deducted from the AVERO gift-card value. For an exchange,
our team will provide payment and pickup instructions after approving the request.
Damaged or Incorrect Products
If a product arrives damaged, or if we send a product or size different from the
order confirmation, contact us promptly with your order number and clear photos of
the product, size label, packaging, and issue.
Once verified, we will arrange the appropriate resolution without charging the
return or exchange fee.
Request & Warehouse Quality Check
Email Contact@averoapparel.in with your
order number, reason for the request, and clear product photos. Wait for approval
and return instructions before sending the product. Unauthorized returns may not
be accepted.
After the product reaches our warehouse, it will be inspected for condition, tags,
packaging, and the reported issue. The gift card or exchange is processed only
after the product passes this quality check. If it does not meet the eligibility
conditions, the request may be declined and our team will contact you.
