Return & Exchange Policy
Returns & Exchanges
We want you to feel confident shopping with AVERO. As our pieces feature custom designs and are produced in limited quantities, we are unable to offer refunds to the original payment method. However, eligible products may be returned for an AVERO gift card or exchanged, subject to the conditions and fees below.
Eligibility
To be eligible, the product must be unworn, unused, unwashed, and in its original condition, with all tags and original packaging intact. Products that show signs of wear, washing, alteration, damage caused after delivery, or missing tags or packaging will not be accepted.
Refunds as AVERO Gift Cards
Approved returns are refunded only as an AVERO gift card. We do not issue cash refunds or refunds to the original payment method. The applicable return fee will be deducted from the gift-card value. The gift card can be used toward a future purchase on our store.
Exchange & Return Fee
A reverse-shipping and handling fee applies to customer-requested returns and exchanges:
- Orders below ₹1,600: ₹200
- Orders of ₹1,600 and above: ₹300
For returns, this fee is deducted from the AVERO gift-card refund. For exchanges, our team will share payment and pickup instructions after approving the request. Any price difference for the replacement product must also be paid by the customer. Exchanges are subject to stock availability.
Damaged or Incorrect Products
If your product arrives damaged, or if we send a product or size different from your order confirmation, please contact us promptly with your order number and clear photographs of the product, size label, packaging, and issue. Once verified, we will arrange the appropriate resolution without charging the exchange or return fee.
Size Exchanges
A size exchange may be requested if the required size is available. The exchange fee applies when the size delivered matches the size selected in your order. Please review the size chart and compare it carefully with your measurements before ordering. If you need help choosing a size, contact us before placing your order.
How to Request a Return or Exchange
Email our customer-support team at Contact@averoapparel.in with your order number, the reason for your request, and clear photographs of the product and its tags. Please wait for approval and return instructions before sending anything back. Products returned without prior approval may not be accepted.
Warehouse Quality Check
Initial approval of a return or exchange request does not guarantee the final resolution. Once the product reaches our warehouse, our team will inspect it to confirm that it is unworn, unused, unwashed, unaltered, and returned with all original tags and packaging intact. We will also verify any reported damage, incorrect product, or size discrepancy against the original order.
The AVERO gift card or exchange will be processed only after the product passes this quality check. If the returned product does not meet the eligibility conditions, our team will contact you and the return or exchange may be declined.